(1) General Booking Conditions for the Hotel and Restaurant Industry

1. The guest accommodation contract is concluded as soon as the room has been reserved- (reservation) and confirmed (confirmation). The confirmation is binding in both oral and written form.
2.The conclusion of the guest accommodation contract obligates the contracting parties to fulfill the contract, regardless of the duration of the contract.
3. The renter is obliged to pay compensation to the guest in case of non-provision of the room.
4. The guest is obliged to pay the agreed or customary price in case of non-utilization of the contractual services, less the expenses saved by the renter. According to experience, the savings amount to 10% of the accommodation price for overnight stays (vacation apartment), 20% of the accommodation price for bed and breakfast, 30% of the accommodation price for half board, 40% of the accommodation price for full board. The guest is at liberty to prove that the host has not incurred any compensation or that the compensation is significantly lower than the above-mentioned cancellation fee.
5. The landlord is required (in good faith) to allocate unused rooms elsewhere if possible in order to avoid losses.
6. Until the room has been rented to another party, the guest has to pay the amount calculated according to point 4 for the duration of the contract.
7. Exclusive place of jurisdiction is the place of operation.

(2) Supplement to the general booking conditions for bookings at Frohsinn Hotel

Number of participants

For all services provided, the customer must inform the Frohsinn Hotel of the number of guests (within the limits of the actual hotel capacity) no later than 2 working days (48 hours) before the date of the service provision. If there are fewer guests, the customer shall pay according to the agreed number of participants communicated. If more guests are included, payment will be made according to the actual number of guests.

Wake-up orders and messages as well as mail or merchandise shipments

The Frohsinn Hotel makes every effort to carry out wake-up orders. However, we will not be held liable for orders that are not carried out. Messages, postal or merchandise consignments intended for the attention of the customer will also be handled with care. The Frohsinn Hotel will arrange for delivery, storage and - at the express request of the customer and against payment - the forwarding of the same. Any items left behind by the customer will only be forwarded at the customer's request, risk and expense. The Hotel Frohsinn will keep the items for 4 weeks. Any liability of the Frohsinn Hotel regarding the aforementioned is excluded.

Parking space

If the customer is provided with a parking space on the hotel premises/parking lot (even for a fee), this does not constitute a safekeeping contract. The Frohsinn Hotel is not obligated to monitor the parking space and is, therefore, released of liablility.

Liability

The Frohsinn Hotel shall be liable for the due care of a prudent businessman. In the event of disruptions or deficiencies in the services of the hotel, we will go all out to remedy the situation upon immediate complaint by the customer. Irrespective of section 5 and §§ 701 ff. BGB (German Civil Code), the hotel is only liable in case of intent or gross negligence of the hotel's executives. Safekeeping requires express written agreement. Offsetting, reduction or retention are only permitted for the customer in case of undisputed or legally established counterclaims. Any liability of the Frohsinn Hotel, apart from §§ 701 ff. BGB (German Civil Code), is limited to the amount of the agreed rental price. The limitation period for all claims of any customer is 6 months, calculated from the termination of the contract. Limitation of liability and a brief statute of limitation are also valid in favor of the Frohsinn Hotel in case of breach of obligations, positive breach of contract and unauthorized acts during contract initiation.

We recommend obtaining a travel cancellation insurance!